RETURNS AND CANCELLATIONS

You may return part or the whole of your order within 7 days of receiving it, however prior to doing so you must email us noting the reason of wanting to return your order together with your order number, full name and address.  Please note if we do not receive an email prior to return then we will not be able to process a refund.  

Any items returned must be in their original packaging, must not have been opened or used.  We will not offer a refund on items returned without their original packaging, any items that have been opened or used, nor do we offer refunds on subscription boxes or bundles.

It is your responsibility to package your items securely and return them using a reliable method.  We suggest using signed for delivery and retaining proof of postage.  We do not accept any liability for loss or damage in transit.

We do not offer free returns, nor do we refund postage costs.

All returned orders are subject to a £5 restocking and transaction charge.

 

Please note we do not accept returns on the following products:

Products not in their original packaging

Products that have been used or partially used

Products that you do not like the taste of as taste is subjective

Subscription boxes

Charitable products as the fees may have already been donated.